The Saga Store® — Return & Refund Policy

Domestic Customers — Pakistan Only

At The Saga Store, we believe in honesty, trust, transparency, and fair dealing. This policy is designed for our domestic customers within Pakistan and aims to protect the rights of both the customer and the seller.

🕋 Our Islamic Business Principles
Qur’anic Reference
وَأَوْفُوا الْكَيْلَ إِذَا كِلْتُمْ وَزِنُوا بِالْقِسْطَاسِ الْمُسْتَقِيمِ ۚ ذَٰلِكَ خَيْرٌ وَأَحْسَنُ تَأْوِيلًا
“Give full measure when you measure, and weigh with an even balance. That is better and fairer in outcome.”
(Surah Al-Isra 17:35)
اور جب ناپو تو پورا ناپو اور انصاف کے ترازو سے تولو، یہی بہتر ہے اور انجام کے لحاظ سے بھی اچھا ہے۔

Need help?

Contact us at {email} for questions related to refunds and returns.

🕌 Hadith Reference
الْبَيِّعَانِ بِالْخِيَارِ مَا لَمْ يَتَفَرَّقَا، فَإِنْ صَدَقَا وَبَيَّنَا بُورِكَ لَهُمَا فِي بَيْعِهِمَا، وَإِنْ كَتَمَا وَكَذَبَا مُحِقَتْ بَرَكَةُ بَيْعِهِمَا
Prophet Muhammad ﷺ said:
“The buyer and the seller have the right to cancel or confirm the bargain as long as they have not parted. If they speak the truth and make clear the defects, their transaction will be blessed. But if they conceal defects and tell lies, the blessing of their transaction will be wiped out.”
📚 Sahih al-Bukhari 2079, Sahih Muslim 1532
نبی کریم ﷺ نے فرمایا:
خریدنے اور بیچنے والے کو اختیار ہے جب تک وہ ایک دوسرے سے جدا نہ ہوں۔ اگر دونوں سچ بولیں اور عیب ظاہر کر دیں تو ان کی خرید و فروخت میں برکت دی جائے گی، اور اگر عیب چھپائیں اور جھوٹ بولیں تو ان کی خرید و فروخت کی برکت مٹا دی جائے گی۔

💳 Payment & Delivery
Cash on Delivery (COD) is available for eligible orders within Pakistan.
Free shipping is available on eligible advance-payment orders.
Customers who want permission to open and inspect the parcel before making the COD payment must pay Rs. 500 in advance.

📦 Open Parcel Before Payment & Return on the Spot
This facility is available only to customers who have paid Rs. 500 advance.
If you are not satisfied with the product quality during inspection:
Do not use the product.
Return the parcel immediately to the courier rider.
The returned parcel will be sent back to us.
After receiving the parcel and checking its condition, Rs. 300 will be deducted as shipping/courier charges.
The remaining Rs. 200 from your Rs. 500 advance will be refunded.
The refund will be processed within 7 working days after we receive the returned parcel.

🔄 Return & Refund After Receiving the Product
If you have received the product and later want to return it:
Do not use the product.
The product must remain in its original condition.
Make a clear video while packing the product for return.
Send the parcel to our provided return address through a courier service.
When the courier attaches the shipping label, share a clear picture of the parcel with the courier label and courier receipt with us.
Our Verification Process
After receiving your returned parcel:
We will record a video while opening the parcel.
We will verify the courier label and the returned product.
If the product is received unused, undamaged, and in the same condition, the return will be approved.
Your refund will be processed within 7 working days after we receive the returned parcel.
Rs. 300 shipping/courier charges will be deducted from the refund amount.

⚠️ Used or Damaged Products
For a return or refund based on a change of mind or dissatisfaction with quality:
The product must not be used.
The product must not be damaged by the customer.
Products returned in a used or customer-damaged condition may not be eligible for a return or refund.

🛠️ Damaged or Incorrect Product
If your product is damaged during delivery or you receive an incorrect item:
Make a complete video while opening the parcel.
Contact us as soon as possible and share the video as evidence.
We will verify the issue.
If a return is required, send the product back through a courier service.
Keep and share the original courier receipt/slip.
After receiving and verifying the returned product:
A replacement item will be sent as soon as possible, generally within 7–10 days.
For verified cases of delivery damage or an incorrect product, the approved courier charges paid for the return will be reimbursed upon submission of the courier receipt.
An unboxing video is important for damaged product claims.

🎨 Exchange for a Different Design or Model
If the product has no fault or defect but you want to exchange it for another design or model:
The product must be unused and in acceptable return condition.
Courier charges for both directions will be paid by the customer.
Any applicable price difference between the products must also be settled.

🤝 Our Islamic Business Commitment
At The Saga Store®, we are committed to:
Honesty in product descriptions
Transparency in business dealings
Fair treatment of customers
Clear communication about product condition and defects
Resolving genuine customer concerns fairly
Following Islamic values of trust, justice, and ethical trade
Customer trust is a responsibility, and we aim to deal with every genuine concern fairly and honestly.

⚠️ Important Notice
This Return & Refund Policy applies only to domestic customers within Pakistan.